Refund & Exchange Policy
At Dolce Roses, we want you to absolutely love your purchase. But if something isn’t quite right, we’re here to help.
💌 Returns & Exchanges
We accept returns and exchanges within 14 days only for:
- Items that arrive damaged or are the wrong size.
Please note:
- Items must be returned in tracked parcels, Dolce Roses is not responsible for any lost goods in transit.
- All items must be unused, unworn, and in their original condition.
🕒 Order Cancellations
Need to cancel your order? You can request a cancellation within 24 hours of placing your order. While we’ll do our best to accommodate your request, we can’t guarantee cancellation if the order has already been processed or shipped.
✅ Refund Eligibility
Refunds will only be considered under these conditions:
- The item received is completely different from what was ordered (e.g., wrong size, color, or product).
- The item is damaged upon arrival.
To be eligible:
- The item must have been purchased directly from Dolce Roses.
- A refund request must be made within 14-days of receiving your package.
📧 How to Request a Refund or Exchange
Please email us at hello@dolceroses.com with:
1. Your order number
2. A brief description of the issue
3. A photo or video showing the problem
We’ll respond with the next steps and do our best to resolve the issue quickly.