Refund & Exchanges Policy

Refund & Exchange Policy

At Dolce Roses, we want you to absolutely love your purchase. But if something isn’t quite right, we’re here to help.

💌 Returns & Exchanges

We accept returns and exchanges within 14 days only for:

- Items that arrive damaged or are the wrong size.

Please note:

- Items must be returned in tracked parcels, Dolce Roses is not responsible for any lost goods in transit.

- All items must be unused, unworn, and in their original condition.

🕒 Order Cancellations

Need to cancel your order? You can request a cancellation within 24 hours of placing your order. While we’ll do our best to accommodate your request, we can’t guarantee cancellation if the order has already been processed or shipped.

✅ Refund Eligibility

Refunds will only be considered under these conditions:

- The item received is completely different from what was ordered (e.g., wrong size, color, or product).

- The item is damaged upon arrival.

To be eligible:

- The item must have been purchased directly from Dolce Roses.

- A refund request must be made within 14-days of receiving your package.

📧 How to Request a Refund or Exchange

Please email us at hello@dolceroses.com with:

1. Your order number

2. A brief description of the issue

3. A photo or video showing the problem

We’ll respond with the next steps and do our best to resolve the issue quickly.